{"id":17915,"date":"2024-10-03T10:52:04","date_gmt":"2024-10-03T09:52:04","guid":{"rendered":"https:\/\/www.piranda-clothes.com\/?page_id=17915"},"modified":"2024-10-15T16:54:58","modified_gmt":"2024-10-15T15:54:58","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/www.piranda-clothes.com\/en\/returns-refunds\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17915\" class=\"elementor elementor-17915 elementor-17908\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bc4fea2 e-flex e-con-boxed e-con e-parent\" data-id=\"bc4fea2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a2454f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"1a2454f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center;\">Returns &amp; Refunds<\/h1><h2>Returns<\/h2><p>For any reason, the customer may return the order, either entirely or partially. Items can be returned for size\/color exchange or refund within 14 days from the date of receipt of the package. Items must be returned in the same condition in which they were originally sent, neatly packaged, and with the return tag still attached.<\/p><p>To request a return, send the request to the email address <a rel=\"noopener\">info@piranda-clothes.com<\/a> or fill out the form provided below.<br \/>After submitting the request to Customer Service as described above, the customer will receive an email with instructions on how to ship the returned goods. The return shipping costs are borne by the customer, who may choose the preferred courier for shipping. The website <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> recommends using a traceable service as <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> is not responsible for returns not received due to courier loss.<\/p><p>Authorized returns by <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> must be shipped from the same country where the order was originally dispatched.<br \/>Returned items must comply with our return policy:<\/p><ul><li>Items must be returned unworn, undamaged, and unused, with all tags attached and in their original packaging.<\/li><li>Footwear and accessories must be returned with their original boxes and dust bags, if provided, and placed inside a protective outer box for shipping.<\/li><li>When trying on shoes, please avoid damaging the soles or the box.<\/li><li>If an item comes with a brand security tag, the item must be returned with the tag in its original position.<\/li><li>Socks, underwear, and swimwear must be returned with their hygienic protection labels and in unopened packaging, where applicable.<\/li><li>Lingerie and swimwear must be tried on only over your own underwear. We do not accept any return that has been worn or is dirty.<\/li><\/ul><p>Please take care when trying on purchases to ensure that you can return them in the same condition. Any defects noticed by the customer must be reported upon receipt of the order.<\/p><p>Returns that do not comply with our policies will not be accepted, and refunds will be held pending evaluation with the designer regarding the detected defects. The website <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> reserves the right not to accept returns if the delivery incurs additional costs for <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> or if collection is required at a courier branch.<\/p><h2>Refunds<\/h2><p>The Seller will refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any event within 14 calendar days from the day the Seller is informed of the decision to withdraw from the contract. In cases where Products have been shipped using a courier of the Consumer\u2019s choice and at their expense, the Seller may suspend the refund until the Products have been received or until the Consumer provides proof of having shipped the Products, whichever is earlier.<\/p><p>For orders paid by credit card, the refunded amount will appear on the next credit card statement. Processing times may vary depending on the credit card company, but usually take around 20 business days.<br \/>Refunds for orders paid via bank transfer will be returned to the original account within 48 hours of receiving the package.<br \/>Refunds are issued in the same currency as the original purchase. Any differences in the refunded amount due to exchange rate fluctuations will not be refunded.<\/p><p>Return shipping costs are always the responsibility of the customer.<br \/>In case of an exchange, the return shipping costs are borne by the customer, while the costs for sending the replacement product are covered by <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a>. The initial shipping costs are not refunded.<br \/>Any customs duties are always the responsibility of the customer.<\/p><p>The website <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> reserves the right to refuse returns that have not been authorized or are not sent in compliance with the return policy. In such cases, <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> may return the package to the sender at the original shipping address. In the case of acceptance of an unauthorized or non-compliant return, <a href=\"https:\/\/www.piranda-clothes.com\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.piranda-clothes.com\/<\/a> may withhold 10% of the value of the returned goods from the refund due.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-147ad53 e-flex e-con-boxed e-con e-parent\" data-id=\"147ad53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-cb322d0 e-flex e-con-boxed e-con e-parent\" data-id=\"cb322d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-789122a e-con-full e-flex e-con e-child\" data-id=\"789122a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-775ddc4 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"775ddc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-default subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tDo you need to make a return?\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Fill out the form to initiate a return request<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c67846 wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"3c67846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17916-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"17916\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/17915#wpcf7-f17916-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17916\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17916-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<p class=\"col-md-6\"><label>Name*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t<\/p>\n\t<p class=\"col-md-6\"><label>Surname*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span>\n\t<\/p>\n\t<p class=\"col-md-6\"><label>Phone*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-767\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-767\" \/><\/span>\n\t<\/p>\n\t<p class=\"col-md-6\"><label>Email*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"row\">\n\t<p class=\"col-md-12\"><label>Order Number*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nordine\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><label>Reason for Return*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">*I have read and I declare the acceptance of the <a href=\"https:\/\/app.legalblink.it\/api\/documents\/6627af8f4643a5001af4a15e\/privacy-policy-per-siti-web-o-e-commerce-en\" target=\"_blank\">privacy policy<\/a> (Art. 13 d. Lgs. N. 196\/2003 e Artt. 13 14 Reg. UE 2016\/679)<\/span><\/label><\/span><\/span><\/span><\/label>\n<\/p>\n<div class=\"button_div\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SEND\" \/>\n\t<\/p>\n<\/div>\n<p><script type=\"text\/javascript\">\n\/\/<![CDATA[\n var formId = 17916;\n document.querySelector('[id*=\"-f' + formId + '-\"]').addEventListener( 'wpcf7mailsent', function( event ) {\n window.location.href = '\/en\/thank-you';\n }, false );\n \/\/]]>\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Returns For any reason, the customer may return the order, either entirely or partially. Items can be<\/p>\n","protected":false},"author":27758,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17915","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refunds - Piranda Clothes<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds - Piranda Clothes\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; Refunds Returns For any reason, the customer may return the order, either entirely or partially. 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